Cancellation & Refund Policy

1. Overview

At Dhiti Technologies, we believe in fair, transparent, and prompt commercial relationships with our partner coaching institutions. This policy defines the terms under which cancellations and refunds are evaluated and disbursed across our service lines.

2. Institution Registration & Setup Fee (₹5,000)

The ₹5,000.00 onboarding fee covers dedicated digital infrastructure provisioning, subdomain and portal deployment, custodial 0x wallet allocation, and initial strategy orientation.

• Cancellation before deployment: If an academy requests cancellation within 48 hours of registration and prior to custodial setup, a full 100% refund is issued.
• After portal activation: Once platform credentials and the complimentary ₹1,000 ad credit voucher have been activated, the setup fee is non-refundable.

3. Coaching Growth Audits (₹20,000)

First-time growth audits are provided 100% free of charge. For subsequent or repeat in-depth audits (billed at ₹20,000.00):

• Prior to audit commencement: If you cancel your audit request within 12 hours of booking and before our research team begins technical teardown, a 100% refund will be processed.
• After audit delivery: Comprehensive analytical reports are delivered as proprietary digital intelligence; once delivered, fees are non-refundable. If you are dissatisfied with report clarity, our Lead Growth Strategist will conduct an additional 1-on-1 strategy call at no extra charge.

4. Custodial Ad Spend Balance (100% Refundable)

Funds deposited into your academy's custodial ad wallet are held in strict custody for your ad campaigns on Meta and Google.

Unspent Ad Balance Guarantee: Any unspent, uncommitted balance in your custodial ad wallet can be withdrawn or refunded back to your originating bank account at any time upon 3 business days' notice.

5. Refund Processing Timeline & Mode

Approved refunds are credited directly back to the original source of payment (Bank Account, UPI ID, or Credit/Debit Card via Cashfree Payments) within 5 to 7 business days from the date of approval.

6. How to Request a Refund

To initiate a cancellation or refund request, please email our billing department at billing@dhiti.co or reach out through your assigned manager on WhatsApp with your Account ID (e.g. #DH-xxxx) and payment transaction reference.